Course Description

Module 4 “Age Friendly Service”

In this interactive module students will:

  • Discover the urgent need to understand the impact of how aging demographics are impacting customer service levels throughout an organization.
  • Learn about the normal aging challenges such as loss of vision, hearing, mobility, cognitive and even taste buds.
  • Determine ways organizations can adapt to ensure they don’t lose this critical customer base

Customer Service Expert

Elaine Allison

Elaine Allison is a customer service expert with a proven track record of delivering transformational customer service training programs to organizations around the world. She is currently President of Positive Presentations Plus Inc. and best-selling author of The Velvet Hammer - PowHERful Leadership Lessons for Women Who Don't Golf. As a Certified Speaking Professional (CSP), Elaine speaks at conferences and events about the power of reputation management. After taking Elaine's programs, organizations see dramatic improvements in their Key Performance Indicators (KPI's) and many go on to win customer service awards that are recognized globally in their industries. Employees feel empowered to make a difference to their customers the very next day!

Course curriculum

  • 1

    How to Use This Course

    • How To Use This Course

  • 2

    Age Friendly Customer Service

    • Needs/Key Learning's Handout

    • Handout

    • Video

    • Quiz

    • Key Learning's

    • FAQ (placeholder)

    • Rules for Discussion Forum