Course Description

Module 1 “The 3 C’s of service”

In this interactive module students will:

  • Discover 3 secret techniques to deliver incredible customer service that are used by the experts who handle every customer with ease and care.
  • Understand the top 5 things that customers really want and keep customers for life!

Customer Service Expert

Elaine Allison

Elaine Allison is a customer service expert with a proven track record of delivering transformational customer service training programs to organizations around the world. She is currently President of Positive Presentations Plus Inc. and best-selling author of The Velvet Hammer - PowHERful Leadership Lessons for Women Who Don't Golf. As a Certified Speaking Professional (CSP), Elaine speaks at conferences and events about the power of reputation management. After taking Elaine's programs, organizations see dramatic improvements in their Key Performance Indicators (KPI's) and many go on to win customer service awards that are recognized globally in their industries. Employees feel empowered to make a difference to their customers the very next day!

Course curriculum

  • 1

    How to Use This Course

    • How To Use This Course

  • 2

    The 3 C's of Service & Top Expectations

    • Needs/Key Learning's Handout

    • Handout 1

    • Handout 2

    • Video

    • Quiz

    • Key Learnings

    • FAQ (placeholder)

    • Rules for Discussion Forum