Course Description

Introductory Module

In this interactive module students will:

  • Uncover the dramatic interruption that technology has forced upon customer service levels.
  • Discover a unique method to deal with disruptions, especially when things don’t go as planned.
  • Uncover the #1 Motivational Factor in today’s workplace, and it may not be what you think

Customer Service Expert

Elaine Allison

Elaine Allison is a customer service expert with a proven track record of delivering transformational customer service training programs to organizations around the world. She is currently President of Positive Presentations Plus Inc. and best-selling author of The Velvet Hammer - PowHERful Leadership Lessons for Women Who Don't Golf. As a Certified Speaking Professional (CSP), Elaine speaks at conferences and events about the power of reputation management. After taking Elaine's programs, organizations see dramatic improvements in their Key Performance Indicators (KPI's) and many go on to win customer service awards that are recognized globally in their industries. Employees feel empowered to make a difference to their customers the very next day!

Course curriculum

  • 1

    How to Use This Course

    • How to use this course slideshow

  • 2

    Introductory Module

    • Needs/ Key Learning's Handout

    • Intro

    • Key Learnings